Shipping policy

Shipping Policy

Last updated: July 2026

At Reichel Collective, we are committed to delivering your order with care and keeping you informed throughout the process.

Order Processing

All orders are processed within 7–10 business days after payment has been confirmed. Orders are not processed on weekends or public holidays.

Delivery

Once your order has been dispatched, delivery typically takes 7–14 business days, depending on your location within South Africa.

Please note that these are estimated delivery times and may vary due to courier delays, public holidays, weather conditions, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout and will be displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor the progress of your delivery.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are correct when placing your order. Reichel Collective cannot be held responsible for delays or additional charges caused by incorrect or incomplete information.

Lost or Damaged Orders

If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery or receipt of your parcel. We will work with our courier partner to resolve the issue as quickly as possible.

If you have any questions about your order or our shipping policy, please don’t hesitate to get in touch with our team. We are always happy to help.